Shipping policy

Shipping Policy — Anna's Book Lamps

Thank you for shopping with Anna's Book Lamps. Every lamp is made to order, so please read this before you buy. By completing a purchase, you confirm that you have read and agreed to the terms below.

Order Processing

Orders are processed within 1 to 3 business days after payment is confirmed. During busy periods, holidays and sales it can take a little longer. Once your order has been processed and shipped, you will get an email with your tracking number.

Shipping Times

Estimated delivery once your order has been processed.

  • United States — 3 to 12 business days
  • International — 3 to 12 business days

These are estimates and not guaranteed delivery dates. Some orders arrive sooner. Others take longer depending on carrier processing, customs clearance, weather, or other things outside our control.

Tracking Information

You will get a tracking number once your order ships. Please allow 2 to 5 business days for the carrier's system to start showing updates. Those updates are run by the carrier, and they can be slow or look inconsistent while a parcel is actually moving normally.

Shipping Responsibility

Once your order has shipped, the parcel is with the carrier, and the routing, handling and delivery of it are outside our direct control.

Anna's Book Lamps is not responsible for a parcel in any of these situations.

  • It is lost in transit
  • It is delivered to an incorrect address given by the customer
  • It is marked as delivered but not received
  • It is delayed by the carrier, by customs, or by other logistical delays

If the wrong address is entered at checkout, we cannot promise it can be changed once the order has been processed or shipped. Please check your address before you pay.

Carrier Issues

If a parcel runs into a delivery problem, we will contact the carrier and chase it on your behalf. Carrier investigations can take several days to a week or more. We will help however we can, but the final outcome of a delivery is decided by the carrier.

Split Shipments

Some orders ship in more than one parcel. If that happens, you may get more than one tracking number. This is normal and does not mean anything is missing.

Optional Extras At Checkout

You may be offered optional extras when you check out, such as priority shipping, shipping protection or gift wrap.

Priority shipping moves your order to the front of our making and packing queue. It does not buy a faster courier service and it is not a guaranteed delivery date.

Shipping protection means we deal with the carrier for you if your parcel is lost or damaged on the way, and we make sure you end up with a lamp or your money back.

These extras are services rather than physical goods, so they are not refunded when a lamp is returned to us.

If Something Goes Wrong

Every lamp is checked by hand before it leaves us. If yours turns up damaged or is the wrong one, email us within 90 days of delivery with your order number and a few clear photos. We will put it right with a replacement or a full refund, and we bear the cost of return shipping.

Beyond that, the 90 Day Money Back Warranty covers returns for 90 days from delivery. Send it back inside 90 days and you get your money back, and you do not need to give us a reason for it. The full terms are in our Return & Refund Policy.

Contact

If you have a question about your order or your delivery, email us at annabooklamps@outlook.com and we will get back to you.