Refund policy
Return & Refund Policy — Anna's Book Lamps
By completing a purchase, you confirm that you have read and agreed to the terms below.
The 90 Day Money Back Warranty
We stand behind the quality of our products with a 90-day money-back guarantee. This guarantee applies only where the product is returned deemed in good condition, or unopened, unused, and in its original sealed packaging, and where there is no issue with how the order was fulfilled. This guarantee functions primarily as a confidence assurance for customers who have not yet opened their purchase. However, you are responsible for the cost of shipping the item back to our U.S. warehouse.
This guarantee is subject to reasonable-use limits. To qualify for a refund under this section, the returned item must not be damaged, written in, marked, or show excessive use beyond what is reasonably necessary to inspect the product. We reserve the right to refuse a refund, or to limit future purchases, where we determine in good faith that the return program is being abused, including through repeated order-and-return patterns.
How To Start A Return
We are sorry if it was not right for you. Here is exactly what happens.
Email us at annabooklamps@outlook.com with your order number and tell us you would like to send the lamp back. We will reply with the return address and simple instructions. Please wait for that reply before you post anything, because a parcel that turns up without a return reference can take a long time to match back to your order.
What Condition The Lamp Needs To Be In
Send the lamp back in one piece, in the box it arrived in or a box that protects it just as well. These are real books set in resin with lights wired in behind the cover, and they can crack if they are posted loose. We are not asking for it to be unused. We are asking for it to survive the journey back.
Who Pays For Return Postage
You pay the postage to send the lamp back to us. We do not charge a restocking fee and we do not take anything else out of your refund. If you paid a shipping charge on the original order, that part is not refunded.
If your lamp arrived damaged or broken, or we sent you the wrong one, you pay nothing. That is covered in the next section.
When Your Money Comes Back
Your refund goes back to the same card or account you paid with, within 10 business days of us receiving and checking the returned lamp.
Damaged Or Incorrect Items
Every lamp is checked by hand before it leaves us. If yours arrives damaged, or you received the wrong one, email us within 90 days of delivery with your order number and a few clear photos of the problem. We will put it right with a replacement or a full refund, and we bear the cost of return shipping.
A knocked-about outer box on its own is not damage. Parcels get handled roughly and the boxes show it. What matters is the lamp inside, so please open it and check the lamp itself before you write to us.
Order Changes And Cancellations
Email us as soon as you can and we will change or cancel your order, as long as it has not shipped yet. Once it has shipped, the 90 Day Money Back Warranty above is how you get your money back.
Optional Extras At Checkout
You may be offered optional extras when you check out, such as priority shipping, shipping protection or gift wrap. These are services rather than physical goods, so they are not refunded when a lamp comes back to us. Everything you paid for the lamp itself is refunded in full.
The same applies to any voluntary tip left at checkout. A tip is a gift to us and is not tied to the product, so it is not refundable.
Chargebacks
If something is wrong with your order, please email us first. We would much rather fix it. Almost everything is sorted the same day, and the 90 Day Money Back Warranty means you never need to go to your bank to get your money back.
Contact
Anna's Book Lamps, 5 Washington Square S, New York, NY 10012, USA. Email annabooklamps@outlook.com.