Shipping policy

Shipping Policy Anna's Book Lamps

Thank you for shopping with Anna's Book Lamps. Your support means everything to us and helps us keep creating the dark, carefully curated pieces you love. Please read our shipping policy carefully before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms below.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. During high-demand periods, holidays, or promotions, processing may take slightly longer. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times after processing:

  • United States: 5–12 business days
  • International: 5–12 business days

These timeframes are estimates only and are not guaranteed delivery dates. Some orders may arrive sooner, while others may take longer depending on carrier processing, customs clearance, weather conditions, or other logistical factors outside our control.

Tracking Information

A tracking number will be provided once your order has shipped. Please allow 2–5 business days for tracking updates to appear in the carrier's system. Tracking updates are managed by the shipping carrier and may occasionally update slowly or appear inconsistent depending on carrier processing.

Shipping Responsibility

Once your order has been processed and shipped, the package is in the hands of the shipping carrier and fulfillment partner. At that stage, the routing, handling, and delivery of the shipment are outside of our direct control.

Anna's Book Lamps is not responsible for packages that are:

  • Lost during transit
  • Delivered to an incorrect address provided by the customer
  • Marked as delivered but not received
  • Delayed due to carrier issues, customs processing, or logistical delays

If an incorrect address is provided at checkout, we cannot guarantee that changes can be made once the order has been processed or shipped. Anna's Book Lamps is not responsible for packages delivered to an incorrect address entered by the customer. Customers agree to these terms at the time of purchase.

Carrier Issues

If a package experiences a delivery issue, we will contact the supplier or shipping carrier to request additional information on your behalf. Investigations by carriers may take several days to a week or longer depending on the situation. While we will assist in requesting information from the carrier, final delivery outcomes are determined by the shipping carrier.

Split Shipments

Some orders may ship in separate packages depending on product availability or warehouse location. If this occurs, you may receive multiple tracking numbers. This is normal and does not indicate a missing order.

Optional Digital Services

We appreciate your support more than words can say. To enhance your shopping experience, we offer the following optional digital services at checkout:

  • Priority Handling (Fast Shipping)
  • 30-Day Warranty
  • Shipping Protection

These are optional digital services and do not represent physical goods. All digital service purchases are final and non-refundable.

Priority Handling (Fast Shipping)

Priority Handling means your order is moved to the front of our processing queue within our system. It does not guarantee a specific delivery date, nor does it represent a courier shipping speed upgrade. Delivery timeframes remain subject to carrier processing, customs, and other external factors.

30-Day Warranty

The 30-Day Warranty is a digital support service that provides extended order assistance for 30 days after delivery. It does not guarantee a refund, replacement, or any form of compensation for the physical product. This service is strictly a support add-on and is non-refundable.

Shipping Protection

Shipping Protection is a digital order assistance service. By purchasing Shipping Protection, the customer acknowledges that this service does not guarantee reimbursement, replacement, or a refund of the physical product. It provides support in the event of a shipping issue and allows us to work with the carrier on your behalf.

By deselecting Shipping Protection at checkout, the customer explicitly agrees that Anna's Book Lamps is not responsible for any packages that are lost, damaged, or stolen once the order has been handed to the shipping carrier.

Show Some Support (Tip)

At checkout, customers are given the option to leave a voluntary tip under our "Show Some Support" feature. This is a completely optional contribution made directly to the Anna's Book Lamps team as a gesture of appreciation.

All tips are voluntary, final, and non-refundable. By leaving a tip at checkout, the customer acknowledges that this amount is a gratuitous payment and is not attached to any product, service, or guarantee. Tips cannot be charged back, reversed, or refunded under any circumstances.

Contact

If you have any questions about your order or shipping, please contact us: annahandmakes@gmail.com